Shipping Policy

Customers may choose the method of shipping (FedEx or USPS) at checkout. You are able to see rates quoted and added to your shopping cart. For regular FedEx Ground and all USPS orders, orders take 2 business days to process at our warehouses and will be shipped the following business day according to the method of shipping selected. For example, if an order is submitted on a Saturday with FedEx Ground or USPS as a method of shipment, it will be shipped on the following Wednesday. For FedEx 3-Day or 2-Day shipping, the order will be shipped the same business day if the order was submitted before 8 a.m. PST. Expedited orders received after this cut-off will be shipped the following business day. Please allow slight delays with the holiday season. Orders can only be shipped and processed on regular business days as our warehouses are closed on Saturdays, Sundays and major holidays.

Tracking: Once your order is placed you will receive a shipment confirmation email that includes your tracking information. Please be sure to check your spam folder if you do not recieve it.

You will be receiving tracking information for your order shortly. Due to current COVID-19 restrictions, please allow extra time for order processing and shipping. Thank you for your patience.

We recommend keeping a close tab on your shipment to prevent any potential thefts. Unfortunately P.L.A.Y. cannot be held responsible for packages that are delivered but cannot be located later, or if incorrect information was given to us.

Customs, Duties and Other Fees for International Orders: Customers are solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable “merchandise.” Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as “gift,” even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

International Orders (For non-U.S. and non-Canadian shoppers): P.L.A.Y. has partnered with a trusted third-party company, to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at or 1-855-848-8804

Questions: Please contact P.L.A.Y. Customer Service at 1-855-300-7529 and we will be happy to help!

Return Policy

P.L.A.Y. wants to ensure your complete satisfaction with all of our products. We are committed to meeting and exceeding your shopping expectations and value your trust in our goal to provide you with exceptional merchandise. In the event you must return or exchange a purchase please follow the directions below.

Within 30 days of delivery, please contact our Customer Service at 1-855-300-7529 or to obtain a Return Merchandise Authorization (RMA). Your RMA number must be noted on the packing slip enclosed with the returned item. Returns without an RMA number will not be accepted and will be rejected at delivery. We strongly encourage you to insure the package for loss or damages during shipping as P.L.A.Y. cannot be held responsible if either occurs. 

Merchandise must be unused and returned in its original packaging to be considered for a full refund or exchange. We reserve the right to determine whether an item has been used or washed. Please mail all returns to our office located at 246 2nd Street, Unit A, San Francisco, CA 94105. For all returns, please ship via FedEx or USPS only as UPS packages are not guaranteed to be delivered. Returns to an address other than our office might not be eligible for a refund. Please refer below for list of ineligible returns. 

For returns due to buyer’s remorse (change of mind, incorrect color, sizing or item ordered): please note that original shipping charges are non-refundable and customers are responsible for all return shipping costs and a $9 restocking fee. Return shipping costs can vary widely depending on type of item and shipping origin. 

For returns due to manufacturing defect or damage during transit: Please call Customer Service within 48 hours of receipt to obtain an RMA. In these cases, P.L.A.Y. will pay for the return shipping charges.

Ineligible returns: Refunds are not available for custom or personalized orders, discounted orders, or unless otherwise stated at the point of sale. Due to health regulations, P.L.A.Y. is unable to accept an item which has been used, damaged or soiled by your pet after receipt; and for hygiene reasons, toys and Fill-a-Beds are not eligible for return except for significant manufacturing defect. 

Replacements: A damaged or broken product may be eligible for replacement if the replacement request is submitted no longer than 60 days after receiving the product.* Any request that exceeds the 60 day mark will not be eligible for replacement. Proof of purchase must be submitted with the replacement request so we can verify the purchase. *P.L.A.Y. has the right to refuse a replacement request if it appears that the product was damaged through user error.

For items purchased through a third-party retailer (website or store): Please contact them directly for return instructions.

Most returns result from incorrect size of bed ordered. We strongly urge you to check the product dimensions on the Sizing Chart to see if the item is an appropriate size for your pet. When in doubt, please feel free to call Customer Service and someone will gladly assist you.

Additional Questions: Please call Customer Service at 1-855-300-7529 or reach us at We will be happy to answer your questions or address any other concerns regarding your order.

Thanks for making P.L.A.Y. part of your lifestyle!

Luxury Designed

For Pets, People & Planet

You want to pamper your pooch and update your decor at the same time, and with P.L.A.Y. luxury dog bed products, you can do just that. These fashionably unique and durable dog beds do so much more than provide a place for your dog to rest its head. Designed to fit any stylish home, these dog beds are a treat for both you and your furry friends.

Made with the environment in mind, these designer dog beds have removable covers and cushions that are machine washable, durable, eco-friendly and completely swoon-worthy. With exclusively designed graphics created by artists in San Francisco, New York, and Los Angeles and certified safe polyfiber stuffing made from recycled plastic bottles, we deliver a look and feel that will leave tails wagging and wallets intact.

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