You may return your unused P.L.A.Y. product within 30 days of receiving your order.
Please note that original shipping charges are non-refundable and customers are responsible for all return shipping costs. Return shipping costs can vary widely depending on type of item and shipping origin.
Refunds are always issued to a customer in the currency that they used to pay for the order. Keep in mind that currency conversion rates fluctuate, the rate at the time of the payment is often different from the rate at the time of the refund. P.L.A.Y. does not assume responsibility for said difference in amount returned due to currency fluctuation.
P.L.A.Y. does not accept returns for the following products:
- Used products (We reserve the right to determine whether an item has been used)
- Custom orders
- Products purchased from another source other than our website, www.petplay.com
- Products deemed to be in unsellable condition (We reserve the right to determine whether an item has been washed)
- If it has been 30 days since you received your product, we will not accept a return
Step 1: Easily return your P.L.A.Y. product by contacting our Customer Service at 1-855-300-7529 or reach us at firstname.lastname@example.org with your order number, and a photo(s) of the product(s), and they will assist you with the next steps. We recommend using an insured and traceable shipping method (USPS, UPS or FedEx) to return your order.
Alternatively, you may opt to receive a pre-paid FedEx label. If you opt for a pre-paid label, please note if you will be returning the item in the original packaging or your own packaging. If returning in your own packaging, please provide the dimensions of the box. All pre-paid labels are deducted from the final refund amount; we do receive lower pricing with our account, and are happy to pass the savings along to you.
Step 2: If you opted for a pre-paid FedEx label, all you will need to do is print it out, attach it over the original label, and either drop it off at a local FedEx, or hand it to your FedEx delivery driver. If you choose to ship with your own label, please send the return to the following address and provide the tracking number:
P.L.A.Y. Pet Lifestyle And You
246 Second Street, Unit A
San Francisco, CA
Step 3: Once we receive your return and confirm that it is in re-sellable condition, we will authorize a refund to your original form of payment. Please allow 3-5 business days for the refund to be processed.