We want to communicate with you in ways you want to hear from us. Examples are email newsletters, SMS messages, special offers, and new product announcements. We use the following standards for marketing communications:
We use an opt-out standard for P.L.A.Y. marketing communications. Opt-out means we will conduct the activity unless you tell us not to.
To opt out of receiving SMS messages, simply reply with the keyword "STOP" or contact our customer support at firstname.lastname@example.org. For email marketing, you have the option to unsubscribe directly from our email communications or email our customer support at email@example.com to be removed from our mailing list. Your preferences matter, and we are committed to ensuring a seamless and effortless process for managing your communication preferences.
We do not share personal information with third parties.
You can provide us your marketing preferences by contacting P.L.A.Y. Customer Service at 1 855-300-7519, emailing us at firstname.lastname@example.org, or sending regular mail to 246 Second Street, Unit A, San Francisco, CA 94105.
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address.
Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests.
Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.