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Shipping Information

P.L.A.Y. Total Delivery Time Graphic

Holiday Shipping

We do our best during the holiday season to dispatch orders quickly. Deliveries are generally slower during the Christmas – New Year holiday time frame. It is the buyer’s responsibility to be aware of interruptions in service caused by holidays/weather and take potential delays into account when ordering.

Once orders have shipped, we recommend keeping a close tab on your shipment as the holidays bring joy and an increase in package thefts.

Shipping Policy

Customers may have the option to choose the method of shipping (FedEx or USPS) at checkout. You are able to see shipping rate quotes when you view your cart. Please note, any order with bigger items including a bed, mat, tent or toy set will be shipped with FedEx.

For regular FedEx Ground and all USPS orders, orders take 2-3 business days to process at our warehouses and will be shipped the following business day according to the method of shipping selected. For example, if an order is submitted on a Saturday with FedEx Ground or USPS as a method of shipment, it will be shipped on the following Wednesday. Orders can only be shipped and processed on regular business days as our warehouses are closed on Saturdays, Sundays and major holidays.

Please note, once orders have been placed, we are no longer able to make modifications to the items and information entered. If you change your mind after placing your order, you may return items that comply with our Returns Policy.

Tracking

When your order is placed, you will receive a confirmation email with details on your order. As soon as your order ships, you will be sent a shipment confirmation email that includes your tracking information. Please be sure to check your SPAM folder if you do not see these emails in your inbox.

Once your order ships, P.L.A.Y. is no longer responsible for any damages or loss of package that may occur once it is in the hands of the delivery service.

If you’ve been notified that your order has been delivered, but you have not received it, please allow up to 3 business days before reaching out to our team. There are instances where tracking shows the package has been delivered, but it does not get dropped off until the next day or so. 

We recommend keeping a close eye on your shipment to prevent any potential thefts.

International Orders (For non-U.S. and non-Canadian shoppers)

P.L.A.Y. has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or 855-848-8804

Custom, Duties and Other Fees for International Orders

Customers are solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. We can neither calculate nor pay these fees as part of your order total. Additionally, we are not responsible for international shipments which are held up outside of the USA – for example in customs or at a postal facility. Shipping charges for exchanges must be paid by the customer for both the return and the new product shipments.

If you are undercharged for shipping, we will attempt to contact you for additional payment. Similarly, if it appears that you have been over-charged, we will refund the difference. Tracking information is not always available once a package ships. We are not responsible for shipments that do not meet their final international destination but have been properly entered into the USPS system from our warehouse facilities.

In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable “merchandise.” Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as a “gift,” even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

Questions

Please contact P.L.A.Y. Customer Service at 855-300-7529 or info@petplay.com and we will be happy to help!

Luxury Designed Products for Pets, People & Planet

Pamper your pet, update your home décor and save the planet with P.L.A.Y.’s luxury and eco-friendly pet products. Our premium pet beds are not only functional, but they’re also 100% machine washable, stylish enough to look good your home & their plush filling is made from recycled plastic bottles!

From comfortable and practical pet beds, new and whimsical pet toys released yearly and the best outdoor gear to help you adventure with your furry friend, we strive to meet the needs of modern pet parents. With exclusive designs created by artists around the world, we deliver a look and feel that will leave tails wagging and wallets intact.

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