Customers may choose the method of shipping (FedEx or USPS) at checkout. We offer a choice of FedEx or USPS and you are able to see shipping rates quotes when you view your cart.
For regular FedEx Ground and all USPS orders, orders take 2 business days to process at our warehouses and will be shipped the following business day according to the method of shipping selected. For example, if an order is submitted on a Saturday with FedEx Ground or USPS as a method of shipment, it will be shipped on the following Wednesday. For FedEx 3-Day or 2-Day shipping, the order will be shipped the same business day if the order was submitted before 8 AM. PST. Expedited orders received after this cut-off will be shipped the following business day. Orders can only be shipped and processed on regular business days as our warehouses are closed on Saturdays, Sundays and major holidays.
*Due to current COVID-19 restrictions, please allow extra time for order processing and shipping. Thank you for your patience.
Once your order is placed, you will receive a confirmation email with details on your order. As soon as your order ships, you will be sent a shipment confirmation email that includes your tracking information. Please be sure to check your SPAM folder if you do not see it in your inbox.
Once your order ships, P.L.A.Y. is no longer responsible for any damages or loss of package that may occur once it is in the hands of the delivery service.
We recommend keeping a close tab on your shipment to prevent any potential thefts.
International Orders (For non-U.S. and non-Canadian shoppers)
P.L.A.Y. has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at firstname.lastname@example.org or 855-848-8804
Custom, Duties and Other Fees for International Orders
Customers are solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. We can neither calculate nor pay these fees as part of your order total. Additionally, we are not responsible for international shipments which are held up outside of the USA – for example in customs or at a postal facility. Shipping charges for exchanges must be paid by the customer for both the return and the new product shipments.
If you are undercharged for shipping, we will attempt to contact you for additional payment. Similarly, if it appears that you have been over-charged, we will refund the difference. Tracking information is not always available once a package ships. We are not responsible for shipments that do not meet their final international destination but have been properly entered into the USPS system from our warehouse facility.
In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable “merchandise.” Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as “gift,” even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
We do our best during the holiday season to dispatch orders quickly. Deliveries are generally slower during the Christmas – New Year holiday time frame. It is the buyer’s responsibility to be aware of interruptions of service caused by holidays/weather and take potential delays into account. Because of USPS pickup schedules at our location, orders received after 10:00 AM (PST) will not normally ship same day.
Questions: Please contact P.L.A.Y. Customer Service at 855-300-7529 and we will be happy to help!