Custom, Duties and Other Fees for International Orders
Customers are solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. We can neither calculate nor pay these fees as part of your order total. Additionally, we are not responsible for international shipments which are held up outside of the USA – for example in customs or at a postal facility. Shipping charges for exchanges must be paid by the customer for both the return and the new product shipments.
If you are undercharged for shipping, we will attempt to contact you for additional payment. Similarly, if it appears that you have been over-charged, we will refund the difference. Tracking information is not always available once a package ships. We are not responsible for shipments that do not meet their final international destination but have been properly entered into the USPS system from our warehouse facility.
In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable “merchandise.” Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as “gift,” even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.