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At P.L.A.Y., we understand that pets are part of the family and there should be no compromise when it comes to your pet’s safety. Below is a list of frequently asked questions that we have compiled to help you make an educated decision about our products.

Where Are Your Products Made?

Our factory is located in Shenzhen, Guangdong province of China, with direct access to some of the most highly skilled cut-and-sew workforce and fabric mills. It is a small batch, boutique factory that makes products in small batches, with an average of 80 employees throughout the year.

Our factory has been in the business for close to 30 years, making children’s products for companies like Disney, Hello Kitty and Bandai. Our factory is Disney-audited every year and P.L.A.Y. personally visits the factory no less than 4x a year. Our visits are important. It enables us to inspect the facility and develop close working ties with the people making our products. We count ourselves lucky to be partnering with a factory whose owners are meticulous and proud to be making some of the industry’s best products and believe in treating their employees right. The average tenure of an employee is 7-8 years with a 95% retention rate.

Are Your Products Non-Toxic?

All materials used in our beds and toys pass stringent USA and EU tests including ASTM (safety standards for North America) and EN-71 (safety standards for Europe). ASTM and EN-71 test for 19 types of metals. These tests ensure that our products do not contain any toxic and harmful substances like formaldehyde, heavy metal, boric acid, etc. All products are AZO-free. Our standard Chill Pads and Snuggle Beds are OEKO-TEX® Standard 100 certified. OEKO-TEX® Standard 100 tests for over 100 harmful substances like carcinogenic colorants, formaldehyde and allergenic dyes. With this certification, the product is tested out to the very last strand of thread, which means you and your pup can sleep easy knowing that this textile is 100% non-toxic, 100% certified safe, and 100% quality assured.

Do Your Products Contain Flame-Retardants?

No, our products do not contain any of the following flame-retardants or chemicals: TDCPP (chlorinated Tris), PentaBDE (pentabrominated diphenyl ether) or Firemaster 550

What If My Dog Chews Through the Bed/Plush Toy and Eats the Stuffing?

Our beds and toys are made to last but we understand that accidents do happen! We advise that any damaged products be removed immediately to prevent the indigestion of any parts of the damaged product. Our toys are double layered and inversely stitched so that stuffing does not immediately fall out if the exterior layer is breached. Our Fetching Flock and Canine Commute Plush Toy Sets, which are geared more towards larger, rougher play time pups, feature our PLAYGuardTM technology where an extra layer of durable lining is added in to prevent a messy floor in the event your furry friend gets through to the stuffing. In the event your dog chews through both protective layers and gets to the stuffing, rest assured that our PlanetFill® polyfiber stuffing is certified non-toxic; however, as with anything consumed in excessive amounts just be sure to consult your vet.

Can You Tell Me More About Your Quality Control Processes? 

All products go through stringent and thorough QC processes to ensure that our products meet quality and safety standards.

Raw Materials and Parts:

  • Fabrics – the production team uses a fabric inspection machine to check for consistency in color, thickness, smoothness, as well as any imperfections like loose threads or dirt.
  • Stuffing – we have internal benchmarks for our PlanetFill® polyfiber stuffing. Each batch is inspected for consistency in color, density, and undergoes a visual inspection on its “fluffiness”, before approval to be used.
  • Squeakers – all products with squeakers go through 100% manual inspection for functionality at point of receipt. Our squeaker uses EVA, a standard among toy manufacturers.

Manufacturing:

  • Our team of Line Inspectors as well as Quality Control personnel regularly checks for stitch length and seam allowance, to ensure craftsmanship and product durability.
  • Every toy goes through a weight inspection to make sure there is optimal and consistent amount of filler.
  • At finishing, the handsewn stitch width is 100% inspected manually.
  • Every product we make goes through an automated scanner system to ensure that there are no loose needles or metal parts.
  • Random sample checks are conducted by the manufacturer’s management team, as well as unannounced visits by P.L.A.Y. personnel at least 4x a year. We have also recently opened a HK office so that we are nimble in responding to supplier issues. This hands-on approach is very effective in ensuring the factory’s integrity and allows us to develop strong relationships with the workers and management.

How Are Your Products Good for the Environment? 

In 2015, P.L.A.Y. was honored to be upgraded from Silver to Gold Certified by Green America's Green Business Certification program. We are serious about helping the environment and Green America has recognized that we have gone above and beyond in making greater progress toward greener business practices. Furthermore, they recognize P.L.A.Y. as a leader in our industry that embeds social responsibility into the DNA of our company.

Here Are Some Ways P.L.A.Y. Is Helping the Environment:

  • All our beds and plush toys are stuffed with our trademarked PlanetFill® polyfiber. PlanetFill® is made from 100% post-consumer recycled plastic bottles.
  • Our packaging is printed on sustainably sourced paper, demonstrated by our FSC (Forest Stewardship Council) certification.
  • All of our round and rectangular beds comes separately as covers only, so that pet parents can reuse, repurpose and upcycle old towels and garments, making a new bed for their pets.
  • Whenever possible, we choose materials that are biodegradable and pose minimum post-use impact to our environment. For instance, we use biodegradable non-woven fabric for our insert covers and 100% natural cotton for our piping.
  • 2% of all sales proceeds from our Under the Sea, Bugging Out, Fetching Flock and Safari plush toy lines go to benefit the International Fund for Animal Welfare (IFAW), supporting its efforts in animal protection and wildlife conservation.

How Are Your Products Socially Responsible?

In June 2016, P.L.A.Y. became a Certified B Corporation joining the growing community of over 3,300 companies because we wanted to be part of a larger movement of people using business as a force for good.

There are only four companies in the pet industry who are Certified B Corp. and we are proud to be one of them! For a company to be a B Corp it’s a true testimony to the impact they are making and we’re honored to join the likes of Patagonia, Honest Company, Ben & Jerry, Klean Kanteen and many more.

We want to effect positive change on our community, the environment, our employees and all our stakeholders, making decisions that have a lasting and positive impact on everyone around us.

Learn More.

Luxury Designed Products for Pets, People & Planet

Pamper your pet, update your home décor and save the planet with P.L.A.Y.’s luxury and eco-friendly pet products. Our premium pet beds are not only functional, but they’re also 100% machine washable, stylish enough to look good your home & their plush filling is made from recycled plastic bottles!

From comfortable and practical pet beds, new and whimsical pet toys released yearly and the best outdoor gear to help you adventure with your furry friend, we strive to meet the needs of modern pet parents. With exclusive designs created by artists around the world, we deliver a look and feel that will leave tails wagging and wallets intact.

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