P.L.A.Y. Shipping Policy

Customer may choose the method of shipping (UPS or USPS) at checkout. Please indicate your preference in delivery (Next Day, 2nd day, Ground). You are able to see rates quoted and added to your shopping cart.

Tracking: Once your order is placed you will receive tracking information.

Customs, Duties and Other Fees for International Orders: Please note that shipping charges do not include taxes or duty. Customers are solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

Questions: Please contact P.L.A.Y. Customer Service at 1-855-300-7529 and we will be happy to help!

 P.L.A.Y. Return Policy

P.L.A.Y. wants to ensure your complete satisfaction with all of our products. We are committed to meet and exceed your shopping expectations and value your trust in our goal to provide you with exceptional merchandise. In the event you must return or exchange a purchase please follow the directions below.

Merchandise must be returned no later than (30) days after the date of delivery in good condition in the original packing with all materials shipped included.

Please contact Customer Service at 1-855-300-7529 or email us at jan.corder@petplay.com to obtain an RMA (Return Merchandise Authorization). An RMA must accompany all returns. This number should be displayed on the exterior of the package and noted on the packing slip enclosed with the returned item. Customer is responsible for the cost of shipping the items to P.L.A.Y. We strongly encourage you to insure the package for loss or damages in shipping as P.L.A.Y. cannot be held responsible if this occurs. Please ship to the address listed below.

RMA Department: c/o DCL, Inc.
48641 Milmont Drive
Fremont, CA 94538
RMA #

If you are returning an item damaged in shipping or sent to you in error please call Customer Service within 48 hours of receipt to obtain an RMA. In these cases P.L.A.Y. will pay the return shipping charges.

The RMA form will allow you to indicate if you are exchanging the item for another size, a different item or are requesting a store credit or refund. Please note that the original shipping charges are non-refundable unless the return was caused by a shipping error or was damaged when received.

Exception: Refunds are not available for any custom/personalized orders, discounted orders or unless otherwise stated at the point of sale. Due to health issues P.L.A.Y. is unable to accept an item which has used by your pet or has been damaged or soiled after receipt.

Additional Questions: Please call Customer Service at 1-855-300-7529. We will be happy to answer your questions or address any other concerns regarding your order.

Thanks for making P.L.A.Y. part of your lifestyle!